Case Study - tapNpay, Inc
tapNpay, Inc., now a leading billing facilitator for the toll road industry, was grappling with outdated technology that hindered its efficiency in servicing road users and ability to expand to new markets. Recognizing the need for a digital transformation, it relied on FCA Systems' founder to breathe new life into its legacy systems.
Challenges Faced
- tapNpay's systems were built on outdated technologies, making it difficult to integrate new features, maintain optimal performance, and posed a significant risk to sensitive data.
- The existing infrastructure limited the company's ability to scale.
- 24/7 operation was frequently disrupted by planned long-lasting downtimes and unexpected outages.
FCA Approach
- Comprehensive Assessment: FCA Systems conducted a thorough assessment of existing systems, identifying areas for improvement.
- Strategic Roadmap: A detailed roadmap was developed, outlining a step-by-step plan to modernize the legacy systems while minimizing disruptions to daily operations.
- Processes Improvement: Introduced Agile and Change Management processes aimed to boost responsiveness and quality control in the realm of product development.
Outstanding Outcomes
- Within the initial 3 months, enforcement of change management, release, and quality control workflows eliminated outages and reduced scheduled downtimes significantly. Over time, it evolved to achieve zero downtime.
- Automated testing replaced manual processes, and the implementation of Continuous Integration and Continuous Delivery pipelines enabled achieving Time to Market in a matter of minutes.
- The transformation of core system components into cloud-native architecture facilitated the adoption of state-of-the-art security measures, a significant performance boost, and enhanced scalability to effectively handle unprecedented workloads.