Case Study - tapNpay, Inc
tapNpay, Inc., now a leading billing facilitator for the toll road industry, struggled with outdated
technology that prevented it from efficiently servicing road users and expanding to new markets.
Recognizing the need for a digital transformation, it relied on the FCA team to redesign its legacy
systems.
Challenges Faced
- Existing systems were built on outdated technologies, making it extremely challenging to integrate new features and maintain optimal performance.
- The poorly designed systems limited the company’s ability to scale and posed a significant risk to sensitive data.
- 24/7 operation was frequently disrupted by planned long-lasting downtimes and unexpected outages.
FCA Approach
- Comprehensive Assessment - FCA Systems conducted a thorough assessment of existing systems, identifying areas for improvement.
- Strategic Roadmap - A detailed roadmap was developed, outlining a step-by-step plan to modernize the legacy systems while minimizing disruptions to daily operations.
- Process Improvement - Introduced Agile and Change Management processes aimed to boost responsiveness and quality control of product development.
Outstanding Outcomes
- Within the first three months, unexpected outages were nearly eliminated, and scheduled downtimes were shortened to mere seconds. Over time, the system evolved to achieve zero downtime.
- Automated testing replaced manual processes, and the implementation of continuous integration and continuous delivery pipelines enabled Time to Market to be achieved in minutes.
- The transformation of core system components into cloud-native architecture facilitated the adoption of state-of-the-art security measures, a significant performance boost, and enhanced scalability to handle unprecedented workloads effectively.