Case Study - NSGroup
NS Group, a translation management firm that has collaborated with thousands of translators, catered to tens of thousands of clients, and delivered international services for over two decades, encountered difficulties efficiently coordinating and overseeing translation projects. The absence of a robust collaboration tool resulted in communication gaps, project delays, and a decline in overall productivity.
Challenges Faced
- Ineffective communication channels impeded flow of information among team members, leading to synchronization challenges and adversely affecting the projects completion time.
- Critical data was dispersed across multiple sources, frequently requiring manual transitions, thereby complicating the process of accessing and analyzing information.
- The existing system was housed in a private data center lacking sufficient support.
FCA Approach
- Workflow Analysis: FCA Systems undertook a comprehensive analysis of the workflow, aligning current business processes with anticipated product functionality.
- Automation Focus: Emphasized the automation of repetitive and time-consuming operations and introduced a feedback loop to collect insights from team members regarding the effectiveness of the updated tools and processes.
- Cloud Migration: Adopted cloud services for secure data storage, guaranteeing reliable backups and enabling accessibility from any location.
Outstanding Outcomes
- The adoption of cloud-based infrastructure led to quantifiable cost savings by eliminating the need for a private data center.
- The ability to offer secure, efficient, and flexible translation services distinguished it from competitors, resulting in an expanded client base and increased market share.
- Automating data ingress and payment processing minimized manual efforts and improved the accuracy of financial transactions, leading to faster turnaround and reliable financial results.