Case Study - NSGroup
NS Group, a translation management firm that has collaborated with thousands of translators, serviced tens of thousands of clients, and delivered international services for over two decades, encountered difficulties efficiently coordinating and overseeing projects. The absence of a robust collaboration tool resulted in communication gaps, project delays, and overall productivity decline.
Challenges Faced
- Ineffective communication channels impeded the flow of information among team members, leading to synchronization challenges and impacting project completion time.
- Critical data was dispersed across multiple sources, frequently requiring manual transitions, thereby complicating accessing and analyzing information.
- The existing system was housed in a private data center with insufficient support.
FCA Approach
- Workflow Analysis - FCA undertook a comprehensive analysis of the workflow, aligning current business processes with anticipated product functionality.
- Automatization - Focused on automating time-consuming processes and gathering team feedback on improvements.
- Cloud Migration - Adopted cloud services for secure data storage, guaranteeing reliable backups and enabling accessibility from any location.
Outstanding Outcomes
- Adopting cloud-based infrastructure led to quantifiable cost savings by eliminating the need for a private data center.
- The company’s ability to offer secure, efficient, and flexible translation services distinguished it from competitors, resulting in an expanded client base and increased market share.
- Automating data ingress and payment processing minimized manual efforts, improved the accuracy of financial transactions, and led to faster turnaround and reliable financial results.